Category Archives: Personal Success

Email and the Use of Crayons

How many times have you received an email that looked like the author had written it with a bunch of old, busted-up crayons?

Worse yet, have you written any?

What are the signs of such an email?
  • The entire message is in lower or UPPER case.
  • There is no sentence or paragraph structure. Just a bunch of run-on words and statements separated by commas and/or dashes.
  • The text is cryptic and difficult to understand – by the recipient.
  • Bottom-line: The recipient ends up wondering: What in the world is this person trying to say to me?

I’ve recently been corresponding via email with a service provider, to my business, who demonstrates ALL of the above. Very unprofessional! And, it directly contributes to my lack of confidence in the services provided.

What could have been accomplished in a couple of back and forth messages, in a matter of minutes, has strung out to days. Admittedly, I wasn’t paying the appropriate amount of attention, being distracted with our recent adventure to Moosehead Lake, in Maine.

Finally, when I had the chance, I picked up the phone and called in response to the most recent email message to ensure we closed-out the dialog and made some forward progress.

I shan’t (again) cover the art of good e-mail communications, as a prior post provides that (click here to view).

In summary, consider the fact that each email we send directly reflects our image.

I know, I know…Some will say: I just don’t have the time to polish my emails. I only have time to say what I need to say, and move on.

Really?!?

To that I’d ask 2 questions:

  1. What about the wasted time spent going back and forth resulting from the NUMEROUS miscommunications and (quite often) related drama that ensues.
  2. Do you want to be viewed as a professional, or an amateur? The reality is: we are treated (and paid) accordingly. Make your choice.

In closing, emails and crayons simply don’t mix. Please stop 🙂

All the best!

If It Happened And Nobody Saw, Did It Really Happen?

There are so many “cute” sayings along the lines of the title of this post, such as:

  • If it happens in Vegas, it stays in Vegas.
  • If a tree falls in the woods and there is nobody there to hear, does it make a sound?
  • If a man speaks while in the woods and his wife isn’t around, is he still wrong?
  • Does the light really go out in the fridge, after the door is closed?

Most recently, during our time at Moosehead Lake, I read the following quote on a bag of Tostitos chips:

  • On Double Dipping: If no one catches you it never really happened.

YUCK!

Not to mention, a very POOR choice of “seemingly cute” words to share with society. Not cool!

Let’s take this concept (if nobody saw, it never really happened) to a whole new level.

I recently read an article about an online service that provides married people the opportunity to “discreetly” hook-up with other married individuals, to cheat. Their motto: Life is short. Have an affair. The article covers a scandal which is currently unfolding, involving hackers who are threatening to expose personal details of the company’s 37 million customers.

OUCH!

When will people learn? If it happens and nobody “saw”, it still did happen!!!

This reality is just as true online as it is offline.

There is ALWAYS a trail of evidence.

Whether we are ultimately exposed, or not, it happened.

And, there are ALWAYS consequences.

The consequences could be external, in the material world, including: mild to severe embarrassment, broken relationships, job loss, arrest, health issues, financial implications, etc.

There are also internal consequences: we must live with ourselves and be able to sleep well at night, all without the need of artificial stimulation (prescription or non-prescriptions meds, drugs or alcohol).

Many years ago, when Cindy and I lived in Georgia, we had just exited a busy Home Depot with new goods for our southern home. As we approached the car, we noticed an item (I don’t recall what it was) in the bottom of our carriage. One that we had not paid for. We could have easily loaded it, along with our purchased items, into the car and gone home without incident.

As annoying as it was to have to return to the store to make things right, we immediately decided to go back in and pay for the item.

Some would say “Why on earth would you do that?

To that I would respond: What do you do when you realize that you were over-charged, or charged for an item that you didn’t purchase?”

Most would respond to this situation by immediately bringing it to the attention of the business establishment to settle the matter. Most businesses are good enough about it and more than happy to make things right.

What about us? Can’t we be “good enough” about a similar situation, in reverse, to make it right?

We have found that, in so doing, we can feel much better about pursuing our own case, when we are over-charged. As an example…There have been more than a few occasions when Cindy has arrived home from the grocery store to find that something she had paid for was not among her bounty. Upon returning to the store (hours, even days later) she pleads her case and, with NO PROOF, is able to get the refund she sought, or the item she had expected to be in her bag.

This, because of the balance she has created. That is, they know that she is just as quick to point out when she has been under-charged…

That is the way to live 🙂

On the flip side…Realize that, even the most serene of settings can become hell on earth, if bad decisions we have made (seen or unseen by others) are eating us up inside.

IMG_3529

View of Beaver Cove, Moosehead Lake, from the shore of the home we recently visited.

Why, oh why, would we want to smear such settings on this beautiful planet by running an internal dialog repeatedly covering what we know to have been wrong decisions and/or behaviors in our life?

It just isn’t worth it!

In closing, a much better set of mottos to offer society might be:

  • If it happens and nobody sees, I will! And, I must live with it.
  • Life is short. Good choices contribute to a good life.

All the best!

Are you leveraging available technology?

Are you paying attention to today’s Sci-Fi?

Why do I ask this question?

Because today’s Sci-Fi foretells tomorrow’s reality. And, we’d better be ready 🙂

Just consider the following communication technologies which were considered OUTLANDISH when they were originally portrayed many years ago in the movies and on TV.

  1. Star Trek’s flip-phones which became reality in the late 90’s when Motorola introduced the Startec mobile phone.
  2. The Jetsons’ video calls which became mainstream in the last several years through online conference applications such as: FaceTime, Skype, Webex, etc.
  3. Dick Tracy’s watch that he placed phone calls from, which became reality this year with the introduction of the Apple Watch.

A more important question would be: Are you leveraging these technologies to streamline your life?

Many years ago I recall sitting at my desk lamenting over several different productivity devices I had been carrying around, which served to streamline my life. The devices included my:

  • Pager so I could be alerted when there was a customer impacting event that my team and I had to be aware of and respond to on a 24×7 basis.
  • Cell phone so I could take and make calls from anywhere, vs. being unnecessarily tethered to ANY location.
  • PDA (Personal Digital Assistant) so I had immediate access to my calendar, to do list, contacts and other key information that I may need at any point in time.
  • Voice recorder so I could record key thoughts and epiphanies while I was on my commute or when I awoke at night.

I sat there looking at these devices and said: “One day these will all be consolidated into a single device.”

Fast forward several years and BLAMMO everything those devices can do AND SO MUCH MORE is now possible on the iPhone.

I know, I know, I’ve heard the common objections to acquiring a smartphone:

  1. I don’t want to be THAT connected and reachable on a 24×7 basis.
  2. I can’t, or don’t want to, afford a smartphone.

To the first objection I’d respond with this question: Are you not aware of the absolutely amazing feature known as the off button 🙂 ? That is, we decide if and/or when to use this powerful communications device.

In addition, there are a number of simple settings that we can use to tune this powerful device to create the preferred experience.

Bottom-line: We are in control of our smartphone. It is NOT in control of us – unless we allow it…

To the second objection I’d respond with this question: Can you REALLY afford to be without ALL of the following at your fingertips, on a 24×7 basis?

  • Your calendar, to do list, key notes and ALL your contacts (people you know and how to reach them)
  • Up-to-the-minute financial status including all your bank and investment accounts
  • Information relative to your job (key statistics, alerts and/or general content you are tracking)
  • The weather for nearly every location on the planet
  • A GPS and map of the world (and sky, by the way)
  • Access to WAY more than the equivalent of ALL the encyclopedias on the planet, in every language they may be published in
  • A dictionary and thesaurus
  • The book(s) you are reading
  • Your music
  • A camera and ALL the pictures you’ve taken
  • A calculator
  • A world clock which provides the local time anywhere on the planet
  • A language translator (which will take typed and verbal input)
  • The ability to view availability and pricing as well as place orders for products and services from retailers like Home Depot, Walmart and Best Buy to name just a few.
  • Training and education programs for everything from a new language to golf
  • Oh yeah, a telephone, email and text messaging system
  • Plus so much more – most of which is 100% FREE

For those among us with no smartphone experience, the above “short list” is hopefully enough to encourage the immediate acquisition of one.

I’d suggest that in today’s fast-paced world you CANNOT afford to be without the above. You simply won’t be participating in the global community and therefore have just placed a glass ceiling over your career and personal life.

Consider one of my favorite guidelines: I’d rather have it and not need it, than need it and not have it.

Said another way: BE PREPARED!

Realize this…If we aren’t taking full advantage of, or experienced with using, today’s technology it is only going to become increasingly difficult to keep up. And, for those of us with children, this is a very bad example. Why is this? Because technology and society continue to advance RAPIDLY – together!

Here is a very current example: and, a warning if you are traveling to New Hampshire. As of July 1st a Hands Free Law is in effect prohibiting the use of cell phones while driving, UNLESS you are “hands free.” Being hands free, while using a cell phone, requires that you leverage the technology known as Bluetooth (a wireless connection of cellular phones, computers, and other electronic devices). With Bluetooth technology we can connect our smartphone to a wireless earpiece or our automobile enabling its use without needing to occupy our hand to hold it to our ear.

The good news is that this technology now comes standard in many vehicles. And, if you aren’t up to acquiring a new car to abide by this law you can get a Bluetooth headset at Walmart, Best Buy or other retailers.

I realize that MANY people reading this already use Bluetooth technology.

However, there are some among us that are intimidated by technology. Note: you will, you MUST be assimilated (at least in NH) or you cannot legally use your cell phone while driving. Now, that would be a total bummer (I mean waste of good driving time 🙂 ).

In closing, get on board or get left behind.

All the best!